What Blackbox does
Blackbox helps merchants prepare clear, structured, bank-readable dispute documentation — ready to upload
to your payment provider or submit directly to card networks.
Most disputes don’t fail because the merchant is wrong. They fail because the evidence is fragmented,
unclear, or poorly presented. Blackbox fixes that.
Each dispute package includes
- A structured dispute narrative aligned to the dispute reason code
- Key transaction signals clearly explained (authorization results, AVS, CVC, risk indicators)
- Customer, billing, and payment details organised in one place
- Evidence integrity supported by timestamps and cryptographic hashes
- Optional supporting attachments (receipts, delivery confirmation, screenshots)
How this helps
Issuing banks prioritise evidence that is clear, relevant, and internally consistent.
- Highlights the signals issuers actually look for
- Removes noise and irrelevant information
- Presents evidence in a familiar, professional structure
- Reduces ambiguity in both fraud and non-fraud cases
Blackbox does not automate responses or guarantee outcomes. It ensures your evidence is prepared correctly,
clearly, and credibly.
